Check out our frequently asked questions below. If you can't find what you're looking for please contact us. We're available 9am - 5pm Monday - Friday.
Where do you ship to?
We ship orders throughout the UK.
Unfortunately, deliveries to European countries are currently suspended. We are working on a solution and hope to restart these soon.
You can view our full delivery options here.
What are your dispatch times?
Orders placed before 1pm Monday - Friday are processed and dispatched the same day. Any orders placed after this time will be dispatched the next working day. All orders placed at the weekend will be dispatched the following Monday. If the Monday is a bank holiday all orders will be dispatched on the next working day.
You can view our full delivery times here.
What are your delivery times?
For UK orders we offer standard and express delivery options. Standard delivery generally takes 2-3 working days and express delivery is generally delivered the next working day. However, please note that depending on your location, some couriers are not able to offer a next day service. Orders being dispatched to Europe are usually delivered within 5 working days but can take up to 7 working days to arrive.
Do you offer free shipping?
We currently offer free shipping for all UK orders over £100 in value. If the price of goods in your basket is over £100 then free shipping will automatically be applied at checkout.
You can view our full delivery information here.
Do I have to sign for my delivery?
All orders are sent by a trackable method and we always advise it is best to provide a delivery address where someone is available during the day to take delivery of the parcel. If noone is available for delivery then it may be delivered to a neighbour or an 'attempted delivery' card will be left. The card will advise how to arrange collection or redelivery of your parcel.
Can I track my order?
Yes, when your order is dispatched you will receive an email with your tracking number. If you have an account with us you can also login into your account to find order history and tracking details.
Can I add a gift message to my order?
We are happy to include a gift message with your order. Please add the message you'd like included in the message box at checkout and we'll make sure this is placed in the parcel for you.
I'm sending as a gift, will the recipient see the price?
No, we do not include an invoices with the order so there will be no billing information received with the delivery. Your confirmation email contains the billing information and we advise keeping this for your records.
What is the best way to contact you?
The best way to contact is by email on email@example.com. We always aim to reply to emails within 24 hrs (Monday-Friday).
The product I'm looking for is out of stock, what can I do?
When dealing with hard to source items, sometimes we run out of stock. Simply click on the 'Email me when back in stock' button on the product detail page and enter your email address. As soon as the item becomes availabe you will be sent an email advising you the item is available to buy.
How does the Scottish Gin Club work?
You can subscribe to our Scottish Gin Club to receive a delivery monthly, bi-monthly or quarterly. With each delivery you will receive a bottle of Scottish craft gin (normally 70cl but occasionally it may be a 50cl), complementary tonics/mixers and tasting notes. The subscription club costs £40 per delivery. Deliveries for the subscriptions are made on the 15th of each month with the cutoff to receive that month's box on the 5th of the month.
Read all about our Scottish Gin Club.
How does the Delivery Pass work?
With each month of active subscription you will be granted access to free Standard Delivery automatically when logged into craft56.co.uk using your subscription account email address. You will also receive a unique code for use when ordering as a guest should you be unable to log into your account for any reason.
When will I receive my order?
Delivery Pass offers free Standard Delivery, meaning you should expect your parcel 2-3 days after dispatch. When ordering before 1pm Monday-Friday your order will be dispatched the same day.
My email address has changed, or I cannot log into my account. How can I make use of my Delivery Pass?
If you do not have access to the unique code we provided by email at the beginning of your latest subscription month and you cannot log into your account, please email firstname.lastname@example.org with the subject “Delivery Pass assistance” and include your name and original subscription account email address.
Can I order using a different account, or email address, and have the delivery fee refunded?
If you order and pay for delivery through a different or guest account while you’re an active Delivery Pass subscriber neither this delivery fee nor your latest Delivery Pass subscription can be refunded.
Can I cancel my subscription?
Yes, you are able to cancel your subscription at any time by logging into your account and following the subscriptions link. Any cancellation will take effect from your next scheduled payment date.
Can I request a refund if I haven’t used my Delivery Pass?
Delivery Pass subscriptions can be cancelled from the next scheduled payment date, however active or elapsed subscription months cannot be refunded.
How does Repeat Purchase work?
Repeat Purchase allows you to simplify the process of re-ordering your favourite Craft56° products. When selecting Repeat Purchase you’ll be able to select your preferred order frequency and we’ll automatically dispatch your order based on this preference.
Can I change my delivery schedule?
Yes, you can change your delivery schedule at any time using your Craft56° subscription account. You can alter deliveries up until they have been dispatched, and can pause or cancel your subscription at any time.
Can I cancel my Repeat Purchase subscription?
Yes, you can pause or cancel your subscription at any time using your Craft56° subscription account.
Can I purchase discounted items using Repeat Purchase?
Discounted items cannot be purchased using Repeat Purchase, only full priced items are available. We reserve the right to cancel any discounted subscriptions.
Can I cancel an order after it's been dispatched?
In accordance with our Returns Policy, you have the right to cancel an order after dispatch if the product is returned to us in original packaging and unopened.